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Search for a practice on Find a Specialist, open its page and choose Book appointment. Pick the service, doctor and time, then confirm. You need a free account to book.
Some practices confirm bookings automatically. Others check each request first - your booking shows as Pending until they do, and you get an email when it is confirmed.
Open My bookings, choose the booking and select Reschedule or Cancel booking. Each practice sets how much notice it needs - closer to the time, call the practice instead.
Yes. Add them under Family members in your account, then choose who the booking is for when you book.
Services marked Video call are held over a secure video link instead of at the rooms. Once the practice confirms your booking, open it under My bookings: a Join video call button appears 15 minutes before the start. Use a phone or computer with a camera (on a phone, the free Jitsi Meet app works best), allow your camera and microphone, and find a quiet, private place. The doctor may still ask you to come in if you need an examination.
Some services, like antenatal care, are a series of visits. You book the first visit and the practice books each next visit for you after you attend.
Save your medical aid under Medical aid and choose it when you book. Each practice page shows which medical aids it accepts.
You pay the practice directly - Chengeto does not take payments. The practice’s bank, EcoCash or Paynow details are shown on your booking confirmation and invoices.
Under Payments in your account you can see invoices, payments and statements from each practice.
Check your spam or junk folder. You can request a new link from the sign-in page - links expire after a while for your security.
Use Forgot password on the sign-in page and we will email you a link to choose a new one.
Prescriptions, sick notes, referral letters, results and documents your practice shares with you, and your visit history. See Health records. Consultation notes stay with your doctor.
Only the practices you book with or are registered at, and only their own records. Read our privacy policy for details.
Yes. On Android, choose Install when prompted, or Add to Home screen from the browser menu. On iPhone, tap Share then Add to Home Screen.
Yes. Under Services, tick Video consultation on any service. Each booking for it gets a private video room. Your doctors and nurses press Start video call on the booking or in the queue from 30 minutes before; the patient joins from their account. Check the patient in and write notes as for any visit.
Create an account, then register your practice. Add your doctors, services and consulting hours, and upload your verification documents. Your page goes live once our team has verified it.
Your practice number certificate and the practising certificates of your practitioners. You can upload PDFs or photos from the Verification page in your dashboard.
Go to Staff in your practice dashboard and invite each person by email with the right role: receptionist, nurse, doctor, billing or practice administrator.
Yes. Claims are created from your invoices and can be submitted manually or electronically through Health 263 once your practice is connected.
Questions about your treatment, results or a bill? Please contact the practice directly - their phone number is on your booking and on the practice page. In an emergency, call your nearest emergency service immediately.